⏳ Video is still processing
Some videos take a few minutes. Keep the My Videos page open and it will keep checking for you.
❓ Help
Support
Browse the common answers below or send us a message and we'll get back to you within 5 business days.
📐 A size won't work
If one size is unavailable, pick another aspect ratio or try a different visual style.
⚠ Video generation failed
Open the saved video card to see the error message, then retry with a simpler prompt.
💾 Downloading your video
Generated videos are not stored permanently. Download your clip immediately after it is ready.
🔑 Account or login issues
Use the sign-in form to reset your password. If you're still locked out, send us a message below.
💳 Credits and billing
Credits are added after a confirmed purchase. Contact us if your balance looks wrong.
✉ Contact
Send us a message
We aim to reply within 5 business days. For urgent billing issues email support@pixelpro-ai.com directly.